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Oakridge Property ManagementMaintenance triage pilot

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Maintenance triage pilot with Fernway Automation

The pilot closed on Oct 11. Your checklist review is tomorrow.

1,032 requests ran against the agreed rules and 81 percent completed without a person. Three of five criteria are met, one is partly met and one has no evidence yet, so the proposal waits for your review.

4 of 6 steps done. Next: the checklist review on Tuesday
Open the conversion checklistRead the pilot report

Waiting on you

  • Confirm the two named approversYou and Priya Raman replace the shared account the security reviewer rejected.
    Review
  • Set a spend limit for routine vendor visitsOpen since Sep 25. Until then every visit goes to a coordinator.
    Decide
  • Agree how after-hours triage is measuredWith Sam. No second phase is scoped on after-hours claims without it.
    Open

What the pilot ran

Pilot report

From the run record you can open yourself. Block dates move forward each week with the demo data.

Live from the Dashboards appOpen the full report
Live from the Dashboards appOpen the full report
Live from the Dashboards appOpen the full report

Who decides what

  • Diane FosterOperations director, sponsor and approver of recordDecides
  • Priya RamanMaintenance operations manager, second named approverTo confirm
  • Sam OkoroLead consultant, Fernway, owns the report and the hold
  • Ines MoreauAutomation engineer, Fernway, runs the workflow and the exception log

Recent activity

Questions and files
  • Sam issued the pilot reportFrom six weeks of run records. After-hours has no evidence yet.
  • Ines took the two-week form countUnmatched requests on the new tenant form, for Tuesday's review.
  • Pilot closed1,032 requests run and recorded.
  • Exception review, week 5Four exceptions unresolved, one urgent approval.
  • You made the unit number requiredAgreed instead of fixing 19 runs by hand.